On July 15, 2025, technology manufacturer RISE received approval from gematik for the RISE TIM-Fachdienst and the RISE TIM-Client in the electronic patient record (ePA). The TI-Messenger (TIM) is an instant messaging system that enables secure, cross-sector communication in the German healthcare system. The RISE TIM-Fachdienst is operated by RISE in highly secure, certified data centers in Germany.

“With Messenger, we are expanding our TI portfolio as a manufacturer in the telematics infrastructure sector. Once the practice, hospital, or health insurance company has given its approval, insured persons can contact them securely and easily to clarify important questions or exchange documents. This will greatly simplify communication between all parties involved,” explains Johannes Harms, program manager at RISE. “We are also creating a reliable, powerful basis for the next stages of development of the TI-Messenger. Large institutions have different requirements for the TI-Messenger than smaller institutions or practices. Thanks to our experience with TIM, we will be able to offer a solution in the future that is tailored to the needs of both small and very large institutions.”

In the first step, RISE, together with its partner BITMARCK, integrated the TI-Messenger directly into the electronic patient record app for around 25 million people with statutory health insurance. In addition, RISE TIM is also available to private health insurance companies for integration into their systems and apps. Standalone solutions are also possible, enabling broad use across all user groups.

In the next step, RISE will enable cross-sector communication for additional user groups. Experience from a broad user base will flow directly into this further development. This is to ensure that RISE TIM not only meets current requirements, but also withstands future challenges and enables secure and seamless integration for manufacturers of practice management systems (PMS/PVS) and hospital information systems (HIS/KIS).

In further expansion stages, RISE will add AI-based functions to the TI-Messenger. This will be based on RISE's technical integration expertise and supported by an experienced AI team at RISE, which has many years of expertise in the development of practical AI components. AI functions can automate processes, optimize workflows, and create measurable added value for insured persons, service providers, and cost bearers with intelligent chatbot solutions.

About RISE (Research Industrial Systems Engineering):

As a manufacturer and driver of digital technologies from Europe for Europe and the entire digital world, the IT company RISE, which was founded more than 20 years ago as an R&D company from the Vienna University of Technology, can point to leading references, long-standing customers, key technologies, solid products and in-depth expertise in sectors such as healthcare, mobility, finance, retail, administration, manufacturing, industry and IT security. RISE enables partners to be solid innovators and digital transformers, while at the same time reliably integrating good old procedural and existing knowledge from established companies and institutions.

Since 2006, RISE has played a leading role in setting up the telematics infrastructure (TI) in the German healthcare system and has brought numerous components and services to approval. RISE is currently responsible for the ongoing expansion of the RISE (high-speed) connector and TI gateways, the development of over 22 million highly secure patient files (ePA) for more than 80 statutory and private insurance companies, a service for secure e-mail communication between doctors (KIM), the TI's central identity provider (IDP) for access control to specialist services such as the electronic prescription (e-prescription), several federated IDPs and numerous other special components in the TI. RISE supplies doctors' surgeries, pharmacies and many hospitals with infrastructure software and provides end-to-end operation, maintenance and further development. In addition to ePA deliveries to statutory health insurers, RISE equips a growing number of private health insurance customers with ePA technology and a future-proof health ID.

As a global software construction company as well as a system manufacturer and integrator, RISE has key experience, technologies and components for nationwide and Europe-wide solutions in many digitalization sectors such as gov-tech, insurance, payment and banking, logistics, transport, mobility, public administration, industrial IoT, IT security technology, cell phone security or digital ID.

RISE supplies business partners as a technology manufacturer or integrator and generally leaves broad-based communication to its customers and partners. Please send detailed information on technical, project, technology and research topics by e-mail to:
7a786f79796f4a7863796f277d6578666e24696567. The RISE Group is active in Germany with 4 companies in the field of substantial digitization.